Returns & Exchanges

Need Help with Sizing or Product Choice?

If you are unsure about your size, fit or which product is right for you, please contact us before processing your return or exchange.

Start with our Sizing Page, where our sizing calculator can guide you based on your measurements.

For additional measurement accuracy, you can also use our 3D body scan, as manual measurements can sometimes vary by 2–5 cm.

Start 3D Scan

Or scan our Everform QR code.

For personalised sizing, fit or product support, contact: hello@everformwear.com

Exchanges

If you simply want to exchange your item for a different size or style and do not require assistance, you can go directly to our exchange portal:

Exchange Here

You have 30 days from delivery to request an exchange.

If you are unsure which size or product you need, please contact us first so we can help you before another item is sent.

Refunds

If you would like to return an item for a refund, please contact our Customer Service team so we can review your request and activate the refund process for you.

hello@everformwear.com

Please include:

Your order number
The item(s) you would like to return
The reason for the return

Refund eligibility will depend on the product purchased, the condition of the item and the terms of this Returns Policy.

Return Conditions

All return requests must be made within 30 days of delivery.

To be eligible for a return, products must be:

In original, as-new condition
Unworn, unwashed and unaltered
Free from marks, dust, fibres, pet hair, odours or other signs of wear
Returned with tags and original packaging intact, where applicable

Products that do not meet these conditions may be refused or may incur a restoration fee.

Additional conditions apply to intimate garments, sale and promotional purchases, bundles and final sale products, as outlined below in this policy.

All refunds, exchanges and store credits remain subject to assessment and approval by Everform.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Quick guide:

Simple size/style exchange → Exchange Portal
Refund → Contact Customer Service
Unsure about size, fit or product → Contact us before exchanging

Exchange Shipping

Customers are responsible for all return postage costs, except where shipping insurance has been purchased and approved (one approved claim per order).
Everform will cover the cost of sending one replacement or exchange garment only.
Any additional exchanges or replacement shipments will be at the customer's expense.
Sale and promotional purchases are not eligible for complimentary exchange shipping.

Postpartum Briefs & LBL Styles

Due to the intimate nature of these garments:

Refunds are only available if the product is unopened, unworn and has not been tried on.
Once opened or tried on, these garments are eligible for exchange or store credit only, provided they are returned in as-new condition and unworn.
Items that do not meet these conditions may not be accepted for return.

Bundle Purchases

Full refunds are only available when all items within a bundle are returned together.

If only part of a bundle is returned:

The refund amount will be adjusted to reflect the individual item's value after the bundle discount has been apportioned.
Any free shipping or volume discounts originally applied may also be deducted if the return reduces eligibility.
Customers may request store credit instead of a partial refund.

All returned items must meet Everform's standard return conditions.