Returns & Exchanges

Need Help with Sizing First?

We want you to feel comfortable and fully supported in your Everform garments. If something isn’t quite right, we’re here to help with sizing, comfort and product advice — often we can resolve things before a return is needed.

To check your size recommendation, we encourage you to use our 3D body scanning technology, as manual measurements can sometimes vary by 2–5 cm.

Click Here to Start Your Scan

Or scan our Everform QR code.

You can also reach out to our Customer Service team, who are trained in size and fit: hello@everformwear.com

Exchanges

Start an Exchange Here

You have 30 days from delivery to request a return. Eligibility depends on the item purchased and its condition when returned.

All returns must be:

  • In original, as-new condition
  • Unworn, unwashed and unaltered
  • With tags and original packaging intact

How to Request a Return

We’re here to help with sizing, comfort and product advice — often we can resolve things before a return is needed.

If you feel comfortable proceeding and your return is eligible, exchanges can be processed through our exchange portal. Refund requests require approval via email.

Please contact our team at: hello@everformwear.com

Please include:

  • Your order number
  • The item(s) you’d like to return
  • The reason for the return
  • If exchanging, the new size or style you require

Either way, we’ll guide you through the process and help find the best solution for you.

General Rules

  • All return requests must be submitted within 30 days of delivery.
  • All refunds, exchanges and store credits are subject to assessment and approval by Everform.
  • Submission through the returns portal does not guarantee automatic approval.
  • Everform reserves the right to manually review all return requests before issuing a refund, exchange or store credit.
  • Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Return Eligibility

To be eligible for a return, items must be:

  • In original, as-new condition
  • Unworn, unwashed and unaltered
  • Free from marks, dust, fibres, pet hair or odours

Items that do not meet these requirements may be refused or may incur a restoration fee.

Full-Priced Products

Full-priced products may be eligible for:

  • Refunds (subject to approval)
  • Exchanges
  • Store credit

Exchange Shipping

  • Customers are responsible for all return postage costs, except where shipping insurance has been purchased and approved (one approved claim per order).
  • Everform will cover the cost of sending one replacement or exchange garment only.
  • Any additional exchanges or replacement shipments will be at the customer’s expense.
  • Sale and promotional purchases are not eligible for complimentary exchange shipping.

Postpartum Briefs & LBL Styles

Due to the intimate nature of these garments:

  • Refunds are only available if the product is unopened, unworn and has not been tried on.
  • Once opened or tried on, these garments are eligible for exchange or store credit only, provided they are returned in as-new condition and unworn.
  • Items that do not meet these conditions may not be accepted for return.

Bundle Purchases

Full refunds are only available when all items within a bundle are returned together.

If only part of a bundle is returned:

  • The refund amount will be adjusted to reflect the individual item’s value after the bundle discount has been apportioned.
  • Any free shipping or volume discounts originally applied may also be deducted if the return reduces eligibility.
  • Customers may request store credit instead of a partial refund.

All returned items must meet Everform’s standard return conditions.

Sale & Promotional Purchases

This includes, but is not limited to:

  • EOFY Sale
  • Mid-Year Sale
  • Black Friday
  • Boxing Day
  • Any other promotional or discount event

Sale and promotional purchases:

  • Are not eligible for refunds.
  • May be exchanged at the customer’s expense in accordance with this policy.
  • Are eligible for store credit, subject to approval.
  • Require customers to cover all return and exchange shipping costs.

Final Sale Items

Products marked FINAL SALE are not eligible for:

  • Refunds
  • Exchanges
  • Store credit

These purchases are final unless the product is deemed faulty under Australian Consumer Law.

Faulty Items

Customers must submit faulty item claims through the returns portal and provide:

  • Their order number
  • Clear photographs showing the issue

Fault claims submitted within 14 days of delivery may be processed directly through the returns portal.

Claims submitted after 14 days will require manual review and approval by our Customer Service team.

Approved faulty items will be resolved in accordance with Australian Consumer Law.