I waited almost 3 weeks for my order, and while I take responsibility for selecting the wrong size, I did measure beforehand. Unfortunately, being pregnant, my body changed by 4cm in that time — something completely outside of my control.
All I wanted was a simple size exchange. Instead, the entire process has been unnecessarily complicated, unclear, and frustrating.
Here’s what I’ve been told:
- I had to pay for return postage (which I’ve already done)
- I now have to pay an “admin fee” that was never clearly disclosed upfront, and I’ve been quoted different amounts ranging from $20 to $45
- I may also have to pay for postage again on top of that
- No refund is available — only store credit — despite the entire website being on sale when I purchased
- No one can give me a straight answer on whether I’ll actually receive store credit or a direct exchange for the correct size
I’ve been going back and forth with Roise and Christiane over a long email thread, repeatedly asking for clear, direct answers — and instead, I’m getting vague responses and explanations about how the business operates, rather than actual solutions.
To make things worse, I was encouraged to repurchase the item in the correct size before even returning my original pair, with no guarantee I would receive my store credit. That is not a reasonable expectation.
This whole experience feels disorganised, inconsistent, and unfair to the customer. Policies are not communicated clearly, costs keep changing, and getting a straight answer seems impossible.
At this point, I still don’t even know what outcome I’m getting or if im going to get a store credit or exchange or what i have to pay ontop of what ive already paid for — which says everything.
2 stars becuase customer service is everything.
The products seem to be good quality but i will not be buying from them again.
I hope im lucky enough to get a credit or my money back once they have received the leggings.
Extremely disappointing.
These pants are a must-have for winter postpartum! They’re so easy to throw on with any top when heading out, making getting dressed effortless.
The support they provide is amazing—it helped me feel much more stable and confident walking around, while also easing my postpartum back pain.
I sized up for the postpartum period, and it was the perfect choice. They were comfortable to wear without feeling too tight or restrictive, especially while I was still a little swollen. I highly recommend them to any new mum looking for both comfort and support.
After my C-section, I had quite a bit of back pain and felt very wobbly whenever I walked around. These shorts gave me the extra support I needed and made me feel much more confident and stable while moving.
I also love that they’re only 8 inches long, which makes them easy and comfortable to wear. I think they’ll be especially great during summer.
I chose to size up, and the fit has been perfect for the postpartum period when you’re still a little swollen. Overall, they’ve been a fantastic addition to my postpartum recovery, and I’d definitely recommend them to other new mums.
These shorts definitely help with compression and provided relief for my vulvar varicosities. When positioned correctly, the internal support band gives a really nice lift and noticeably reduces the heaviness and discomfort.Unfortunately, I can't wear them for long periods consecutively because I find the panel that supports the internal vulvar/pelvic lift uncomfortable. The internal support band width and material itself is fantastic, but it's held up by a mesh panel that’s much wider and tends to dig into the creases at the top of my thighs/groin. I've tried multiple styles of underwear underneath, but it hasn't made a difference.This may simply be related to my body shape—I have thicker thighs and very little thigh gap—so others may not experience the same issue. However, if the material or design of that supporting panel could be made thinner/softer or more comfortable while still maintaining the lift, I think it would significantly improve the product and I would give it a 5. The support works best when the shorts are pulled up firmly enough to provide compression, but that's also when I notice the discomfort most.Overall, the compression and vulvar support are effective, but the comfort of the mesh support panel limits how long I can wear them. If anyone has found a solution, I would love to know.
Love these shorts!
Have been a lifesaver with pro lapse pain and muscle pain around the pelvis! I’m able to where them on long work days (I stand all day for work) and I’m not in pain!
At 23wk I was in between sizes and sized up. Glad I did they’re supportive where they need to be but don’t dig in around my thighs.